Report discrimination: tenant rights in Italy
If you are a tenant in Italy and suspect discrimination by the landlord or agency (for example refusal to rent due to nationality, disability, family status or sexual orientation), this guide explains how to report the issue, what evidence to collect and when it makes sense to file a formal complaint or an appeal. You will find practical instructions on timing, documents to keep, sample communications and steps to contact associations, municipal offices or the Court. The guide also considers rent, ISTAT updates and territorial agreements, so you can assess whether a financial request is legitimate or linked to discriminatory conduct.
When to report discrimination
Report discrimination when refusal or different treatment is based on protected characteristics (nationality, disability, family status, etc.). Requests for disproportionate contractual terms or rent changes can also be warning signs. If the issue concerns contract registration or rent adjustments, check rental laws and registration rules with the Revenue Agency.[2]
How to file a complaint or appeal
Below are practical steps a tenant can follow before considering judicial action:
- Gather documents and evidence: photos, messages, emails, receipts and copies of the contract.
- Send a written complaint to the landlord or agency using a form or a registered letter with proof of receipt (include "form" in the communication text).
- Respect deadlines: keep dates and note within how many days you reply or receive responses.
- Contact tenant associations or support services for help and mediation.
- Consider appealing to the Court (Civil Section) if the dispute cannot be resolved out of court or if you receive eviction threats or legal actions.
Practical examples
- ISTAT increase demanded without justification: check contract clauses and territorial agreements before paying extra rent.
- Refusal of a viewing for discriminatory reasons: note witnesses and collect evidence such as emails or messages.
- Requests to sign documents different from the main contract: ask for a copy and time to review before signing.
Useful documents to prepare
- Registered contract and copy of the RLI model or registration receipt (RLI web).[2]
- Proofs of communications: emails, messages, photos, audio or witnesses.
- Registered letters sent or received, and PEC emails when available.
FAQ
- Can I challenge an ISTAT-based rent increase?
- Yes, check the contract clause on ISTAT updates and territorial agreements; if the increase does not follow the terms you can file a written complaint and, if necessary, an appeal. See rental law for legal details.[1]
- How long do I have to respond to an eviction notice or formal request?
- Deadlines vary: reply within the time indicated in the notice and keep proof of sending; for court deadlines it is important to seek legal help immediately.
- Where do I file an appeal for housing discrimination?
- You can first contact a tenant association or mediation service; for legal actions the appeal is filed at the competent Court (Civil Section) for your area.
How-To
- Collect all documentary evidence and evidence before proceeding.
- Draft a clear dated complaint and send it to the landlord or agency.
- Seek support from tenant associations or municipal conciliation services.
- Note all deadlines and meet the time limits for any responses or filings.
- If no solution is found, prepare the Court file gathering evidence and witnesses.
Key takeaways
- Document everything chronologically and keep originals.
- Try mediation or association support before starting court proceedings.
